I guess they saw a chump when Amy came in. Too bad, as this is a really great place that does efficient service. I did not experience any selling...not a bit. I asked for an oil change and to check the tire pressures. They did just that plus vacuumed the car and did check the other fluids, topping off my washer fluid.Filters need to be changed when they are dirty. Depending on use the filters can last a year, more of less. it is reasonable that her filter did need to be changed at 3 months. She should have asked to see the dirty filter. That is good advice in any case.Poor Amy. Will go back and ask if they remember her to hear the "rest of the story."Today was my first experience there and I will go back. A very nice bunch of local guys.The owner worked there for 9 years and then did some roaming around, finally returning home and buying the operation. He knows how the operation can run, saw the potential and bought it. Even his oil guys are clean and in uniforms.I'm coming back.